Guest sent list of chores from Airbnb host after spending thousands (2024)

An Airbnb guest was sent a bold list of demands from a rental host after she was charged more than $1,300 for a two night stay and cleaning fee.

On June 13, the guest, known as Lu, posted the text message she received from the host just hours before she and her family had to check out of the Oregon home.

In the message, sent to Lu at 8:59am, the host asked the mother-of-six to follow a lengthy list of 'departure instructions', before she, her husband and the two children who were with them had to vacate the home by 11am.

'Thank you for your stay. Please follow the departure instructions, mostly importantly removing all garbage and recycling, loading and starting the dishwasher, starting laundry, checking for your belongings and removing all food items,' the message read.

In response, Lu posted the message online and said: 'My last Airbnb I'll ever use. $1,300 for two nights with a cleaning fee and I get this before 9:00 am. Will never stop sharing it.'

Lu posted the text message she received from the host just hours before her and her family had to check out of the Oregon home

A woman, known asLu, detailed her recent rental experience with Airbnb during her vacation with her family

Read More Laura noticed something 'unsettling' about her rural Airbnb the moment she arrived with her four daughters. Days later, she learned the awful truth

Since posting the conversation, Lu has spilled more details on what was required of her to stay at the property, including leaving a tip for cleaners.

'With a note that says please tip cleaning staff..... I just did dishes and laundry what are you even saying,' Lu said in a separate post.

Commenters suggested that Lu look over the booking information and view the 'show more' section.

The mother revealed that under the 'Additional rules' statement on the listing, the host only mentioned that guests had to be over the age of 24, strict parking rules, and that 'other important info will be sent via email.'

'Zero emails were ever sent regarding any of it,' Lu added.

She also posted screenshots of the listing, including her receipt of $1,329.79 for the two night stay, including a cleaning fee.

'There isn't a damn thing here in this listing about me doing the dished. SHENANIGANS,' Lu said.

She took to social media and shared that she will no longer be using AirBnb after the host of the home sent her a list of chores to complete just hours before they had to check out. (pictured: Stock image of beach town)

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On June 17, the guest- amazed by all of the attention her post got- shared an update video on what happened following her experience.

Lu explained that a representative from Airbnb's management team got in contact with her and 'offered support.'

'I didn't feel like I needed a refund or anything of that nature- I did offer what I thought might be helpful suggestions, but I haven't heard anything back, which I find unprofessional,' she said.

She then mentioned the 'themes' of the comments she received, including the topic of 'common courtesy,' which many brought up in response to her being upset over the chores.

'In an Airbnb, really that's a business transaction in which the logistics of their turn over is a business logistics issue for them, and not a curtesy problem for the guests who are paying to be there,' Lu said.

Lu confirmed that she 'read the full listing' because she did not 'want to do manual labor' on her vacation with her husband and two kids.

She also posted screenshots of the listing, including her receipt of $1,329.79 for the two night stay

Many people flocked to her post and weighed in on her rental experience, as some agreed with Lu and others took the host's side.

'Yes! You are 100 percent correct. This is why I will always stay in hotels,' one said.

'This is ridiculous what with you paying a "cleaning fee" what ever for?? You did all the cleaning! They should send that portion back to you, at least,' another wrote.

Another person commented: 'I wouldn't do anything. Just leave.'

While many agreed with Lu's stance on the situation, others were not as sympathetic toward her.

'Why wouldn't you do the dishes? I always clean up after myself and leave the place better than when I found it. It's courtesy,' someone said.

'Most Airbnb's ask you to throw all the towels in the washer and run it because it takes 2+ hours to wash and they want it done for the next guest. Seems reasonable to me,' another person wrote.

It is unclear exactly why this took place but Lu told one commenter that the rental was located near Lincoln City, a coastal town in Oregon.

Replying to people who questioned her unimpressed reaction to the text message, Lu had a message to the hosts,

'You've chosen to rent out your vacation property, so stop being confused when people stay there and use it for the funds that you get in exchange for that.'

According to Airbnb's website, guests are expected to 'treat Host's homes like their own' and to 'followthe Host’s standard house rules.'

'Good communicationbetween Hosts and guests is important for successful stays,' the rental site added.

Airbnb told 'This tweet is actually an older post from 2022 and we have not been able to locate an account for this individual.'

Guest sent list of chores from Airbnb host after spending thousands (2024)


What are the rules for Airbnb chores? ›

Cleanliness: Guests should not leave the listing in a state that requires excessive or deep cleaning (moldy dishes, soiled carpets, stains from pets, etc.). Cleaning fees set by Hosts are only meant to cover the cost of standard cleaning between reservations (laundry, vacuuming, etc.).

What happens if I refuse to pay Airbnb damages? ›

If you don't submit a timely payment or appeal, or your appeal is unsuccessful, your payment method will be charged. (This doesn't apply to stays in China, Japan, or India.) You'll never be charged without advance notice or a chance to appeal before and after you've been charged.

What is the damage policy for guests on Airbnb? ›

You're reimbursed for certain damage caused by guests to your home and belongings if the guest does not pay for the damage. It also reimburses for extra cleaning services in certain cases, like removing stains left by guests (or their invitees) or pet accidents and smoke odor removal.

How do you deal with an unhappy guest on Airbnb? ›

If the guest is still not satisfied, don't be afraid to contact Airbnb. Although Airbnb's customer service will likely encourage you to solve the issue on your own, they can step in if the situation requires it. The most important thing to remember is to talk to your guest.

What are Airbnb hosts not allowed to do? ›

Cancellations: Hosts should not cancel confirmed reservations, unless there are certain valid reasons beyond the Host's control. Even in these cases, Hosts should do their best to cancel with as much lead time as possible and contact Airbnb if they need help.

Can Airbnb hosts ask you to do laundry? ›

You shouldn't be responsible for washing anything in terms of sheets and towels, and the host won't expect you to. You should check the description of the Airbnb and ask the host if you are concerned, however.

How to win an Airbnb dispute as a guest? ›

  1. Attempt to negotiate with the host without getting Airbnb resolved.
  2. Have a good track record – take pride in your reviews.
  3. Create a logical explanation as to why the damage was not made by you or is not your responsibility.
Sep 15, 2020

What happens if an Airbnb host asks for more money? ›

Don't worry: All pricing information is included when you book—but there are a few situations where you may owe more after paying: You change your reservation (ex: You add another guest)

Do Airbnb owners get sued? ›

Frequently, injured guests only consider holding the property host legally liable, but the Airbnb company can be held liable as well. Though Airbnb requires its hosts to have homeowners insurance if they want to list a property, you can sue the company for failing to provide renters with a safe space.

What do Airbnb guests complain about? ›

A Dirty Home Is A Common Airbnb Guest Complaint

This means getting rid of cobwebs on the ceilings, red wine spills on the carpet, rust stains in the sink, etc. Besides, guests expect your rental unit to be as clean as or cleaner than an upscale hotel room.

Who is liable if someone gets hurt at an Airbnb? ›

If you are hurt while at an Airbnb, you may be able to sue the host for personal injury. Airbnb rentals are generally private homes, but they are also big business. As a business operator, the homeowner is legally obligated to maintain reasonably safe conditions.

Who pays for damage at Airbnb? ›

You're reimbursed for certain damage caused by guests to your home and belongings if the guest does not pay for the damage. It also reimburses for extra cleaning services in certain cases, like removing stains left by guests (or their invitees) or pet accidents and smoke odour removal.

What is the biggest problem with Airbnb? ›

4. What is the biggest problem with Airbnb?
  • Security and safety. ...
  • Guests who are loud or disruptive, increasing traffic, and the commercialization of residential areas are some of the issues that some locals have taken issue with.
Jun 10, 2024

Does Airbnb take complaints seriously? ›

Airbnb provides a Neighborhood Support platform for concerned neighbors that allows them to report any issues online whether it is from excessive noise, parties, uneasy personal safety, etc. If the neighbor reports your Airbnb listing, Airbnb will then evaluate the situation and contact the host of the listing.

What to do with a bad Airbnb guest? ›

If a guest is behaving inappropriately, setting clear boundaries and reminding them of the house rules and consequences can help prevent further issues. However, if the guest continues to behave poorly, it may be necessary to contact Airbnb to report the issue and seek assistance (more on that later).

What house rules should I have for my Airbnb? ›

What to Include in Your Airbnb House Rules
  • Parking. Include any information about parking that is relevant to your guests. ...
  • Off-limit areas. Even if you rent out the entire property, there might be some areas that you want your guests to avoid. ...
  • Check-out. ...
  • Pets. ...
  • Smoking. ...
  • Parties and events. ...
  • Visitors. ...
  • Noise.
Mar 14, 2023

What is the toilet paper rule for Airbnb? ›

Yes, you should supply toilet paper for guests staying even one night at an AirBnB. A roll on the holder, and an extra just in case. To do anything else would just be poopy.

What are the cleaning requirements for Airbnb hosts? ›

Make sure you:
  • Sweep, vacuum, dust, and/or mop areas before sanitizing.
  • Wash dishes and laundry on the highest heat setting possible.
  • Wipe down hard surfaces with soap and water.

Are travelers slamming Airbnb chore lists? ›

Some Airbnb hosts are requiring guests to complete lengthy chore lists on top of paying cleaning fees up to $375, the Wall Street Journal reported. Frustrated travelers have pushed back on social media, with some saying they've been asked to take out the trash, wash the sheets, and even mow the lawn during their stay.

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